Privacy Policy

Introduction

Animate Preston is committed to protecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal data when you visit our website (www.animatepreston.co.uk) and use our services.

As a council-backed venue, we adhere to the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any relevant local authority policies.

Who We Are

Animate Preston is operated by Preston City Council, whose registered address is Town Hall, Lancaster Road, Preston, PR1 2RL.

For any privacy-related inquiries, you can contact us at:

• Email: dataprotection@preston.gov.uk
• Phone: 01772 906900
• Postal Address: Preston City Council, Preston Town Hall, Lancaster Road, Preston, PR1 2RL.

What Personal Data We Collect

We may collect and process the following personal data:

• Identity Data: Name, title, date of birth (if applicable)
• Contact Data: Email address, phone number, postal address
• Booking and Transaction Data: Payment details (processed securely via third-party providers)
• Technical Data: IP address, browser type, device information, and cookies (visit our Cookie Policy)
• Marketing Preferences: Newsletter subscriptions and event notifications.

How We Use Your Data

We use your personal data for the following purposes:

• To process and manage ticket bookings and payments
• To respond to inquiries and customer service requests
• To send service-related communications (e.g., booking confirmations)
• To improve our website and services
• To send marketing communications (only with your consent)
• To comply with legal and regulatory obligations

Lawful Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To provide the services you request (e.g., event bookings)
• Legal Obligation: To comply with legal requirements (e.g., financial record-keeping)
• Legitimate Interest: To improve our services and protect against fraud
• Consent: For marketing communications (you can withdraw consent at any time)

Data Sharing and Third Parties

We do not sell your data. However, we may share your information with:

• Service Providers: Payment processors, ticketing systems, IT providers
• Council and Regulatory Bodies: Where legally required
• Marketing Partners: If you have opted into promotional communications.

All third-party processors are required to adhere to GDPR standards.

Data Retention

We retain your personal data only as long as necessary for the purposes stated in this notice, or as required by law. For example:

• Booking records: [e.g., 6 years for financial records]
• Marketing preferences: Until you opt out.

Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data where legally permissible
• Right to Restriction: Limit processing in certain circumstances
• Right to Data Portability: Request a transfer of your data to another service provider
• Right to Object: Stop processing based on legitimate interest or direct marketing

To exercise your rights, contact us at dataprotection@preston.gov.uk.

If you are unhappy with our response, you can lodge a complaint with the Information Commissioner's Office (ICO).

Security Measures

We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is 100% secure, so we encourage caution when sharing personal data online.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date.

For further information, please contact us at dataprotection@preston.gov.uk.